Wondering where your order is?     When do you deliver?     Where do you deliver?     Can I change an order placed online?     My password does not work/I cannot sign in?     My Credit Card Keeps Getting Declined/I receive an error message?

Help Topics

Our Guarantee     Shipping Safe Ordering     Holiday Deadlines Payment     Packaging First Time Shoppers     Handling Considerations Member Benefits     Change/Cancel Order Gift Certificates & e-Coupons     Contact Us

Wondering where your order is?
Check your email. The day your order ships, you will receive a shipment alert with a tracking number. You will be able to click on the link to see exactly where your order is. If this is a gift, you will be notified via email when your package is received.

When do you deliver?
Tuesday, Wednesday, Thursday, Friday, and Saturday. No delivery on Monday or Sunday. You can expect your package delivered by 3 p.m. or earlier to most US addresses, (by 4:30 p.m. for some remote areas). Saturday delivery will arrive by 12:00 noon or earlier. Remember you can track your package. Your best plan is to set a dinnertime for your seafood order, or if you must, properly store your seafood the day before your event. Major holidays and weather conditions may change delivery availability.

Where do you deliver?
LobsterAnywhere.com ships strictly to the contiguous 48 U.S. states, plus some areas in Alaska and Hawaii for an additional charge. Shipments to international destinations and U.S territories (such as Puerto Rico and Guam) are unavailable. All packages must be delivered to a physical address. No PO Boxes please. Be sure all addresses are correct and include the recipienti's daytime phone number.

Can I change an order placed online?
Yes, click here to make corrections. Orders cannot be changed after 12:00 noon the day of delivery.

My password does not work/I cannot sign in?
Make sure that you are entering your user name and password exactly as when you registered. Please note that your username name and password are case sensitive. If you forgot your password please click "your account".

Our Guarantee
We want you to leave with a good taste in your mouth, and trust in your heart. All our products are guaranteed to be fresh and arrive in perfect condition. LobsterAnywhere.com guarantees your satisfaction. Because we are dealing with perishable seafood, in most cases we do not accept returns, but we will replace or give full credit for any product which you are not happy with. If the item of your choice is unavailable or does not meet our high standards for quality, we may need to substitute an item of equal or greater value.

Refunds can only be issued to the credit card used to make the original purchase. You must provide a complete shipping address and a valid shipping date to guarantee delivery of your fresh seafood. LobsterAnywhere.com will not be responsible for customer errors in ordering or address information. Damage due to incorrect or incomplete addresses, unattended packages or improper storage and handling voids our guarantee. LobsterAnywhere.com assumes no responsibility for orders picked up by customers after 5:30 p.m .

If you are sending our product as a gift to a third party, it will be your responsibility to inform that person of the delivery. Our packages are delivered without a signature requirement to prevent the package from going back to the delivery terminal and spoiling. Due to the perishable nature of our products we have provided handling and storing suggestions to ensure freshness.

LobsterAnywhere.com recommends that fresh seafood and live Maine lobster be prepared the same day. If you must keep them an additional day, you do so at your own risk. All claims must be made on day of delivery by calling 888-85-MAINE. No claims will be honored if not made on day of delivery. (We reserve the right to fully investigate claims that we believe to be unfounded or fraudulent.)

How to Order
Shopping at LobsterAnywhere.com is easy:

• As you browse our site, you may place items in a virtual shopping cart by clicking the BUY button next to the product prices you like
  
• Add more products if you like (our technology will remember what you have in your virtual basket)
  
• When you have finished shopping, click "Process Above Order"
• If you are a first time customer, you will be asked to create an account when you submit your order. You can skip this if you like, but will still need to enter the name, bill to address, and ship to address (if different from bill to address) as appeared on your credit card statement.

Payment
For your convenience, we accept Visa, MasterCard, American Express and Discover cards. For your protection and to ensure the prompt processing of your order, the name, billing address, and ship to address you enter on your LobsterAnywhere.com record must match your credit card billing statement. Orders may be delayed or rejected if we CANNOT verify the information.

First Time Shoppers
Welcome aboard! We hope we can make your visit to LobsterAnywhere.com quick, easy, and fun.

• As you browse our site, you may place items in a virtual shopping cart by clicking the BUY button next to the product prices you like
• Add more products if you like (our technology will remember what you have in your virtual basket)
• When you have finished shopping, click "Process Above Order"
• If you are a first time customer, you will be asked to create an account when you submit your order. (It only takes a minute. No purchase necessary to register.) By registering you receive a number of Member Benefits listed below.
• You can skip this if you like, but will still need to enter the name, bill to address, and ship to address (if different from bill to address) as appeared on your credit card statement.