where your order is?
Check your email. The day your order ships, you will receive
a shipment alert with a tracking number. You will be able
to click on the link to see exactly where your order is. If
this is a gift, you will be notified via email when your package
Tuesday, Wednesday, Thursday, Friday, and Saturday. No delivery
on Monday or Sunday. You can expect your package delivered
by 3 p.m. or earlier to most US addresses, (by 4:30 p.m. for
some remote areas). Saturday delivery will arrive by 12:00
noon or earlier. Remember you can track your package. Your
best plan is to set a dinnertime for your seafood order, or
if you must, properly store your seafood the day before your
event. Major holidays and weather conditions may change delivery
do you deliver?
LobsterAnywhere.com ships strictly to the contiguous 48 U.S.
states, plus some areas in Alaska and Hawaii for an additional
charge. Shipments to international destinations and U.S territories
(such as Puerto Rico and Guam) are unavailable. All packages
must be delivered to a physical address. No PO Boxes please.
Be sure all addresses are correct and include the recipienti's
daytime phone number.
I change an order placed online?
here to make corrections. Orders cannot be changed after 12:00 noon
the day of delivery.
password does not work/I cannot sign in?
Make sure that you are entering your user name and password
exactly as when you registered. Please note that your username
name and password are case sensitive. If you forgot your password
please click "your account".
Credit Card Keeps Getting Declined/I receive an error message?
If you are placing an on-line order for the first time, the
system will verify that the billing address AND zip code match
the ones that the credit card issuing institution has on file.
This information is checked for your protection, and to prevent
on-line credit card fraud. Even if the credit limit allows the
purchase, your order will not be authorized unless the address
verification checks out positive.
We want you to leave with a good taste in your mouth, and
trust in your heart. All our products are guaranteed to be
fresh and arrive in perfect condition. LobsterAnywhere.com
guarantees your satisfaction. Because we are dealing with
perishable seafood, in most cases we do not accept returns,
but we will replace or give full credit for any product which
you are not happy with. If the item of your choice is unavailable
or does not meet our high standards for quality, we may need
to substitute an item of equal or greater value.
Refunds can only be issued to the credit card used to make
the original purchase. You must provide a complete shipping
address and a valid shipping date to guarantee delivery of
your fresh seafood. LobsterAnywhere.com will not be responsible
for customer errors in ordering or address information. Damage
due to incorrect or incomplete addresses, unattended packages
or improper storage and handling voids our guarantee. LobsterAnywhere.com
assumes no responsibility for orders picked up by customers
after 5:30 p.m .
If you are sending our product as a gift to a third party,
it will be your responsibility to inform that person of the
delivery. Our packages are delivered without a signature requirement
to prevent the package from going back to the delivery terminal
and spoiling. Due to the perishable nature of our products
we have provided handling and storing suggestions to ensure
LobsterAnywhere.com recommends that fresh seafood and live
Maine lobster be prepared the same day. If you must keep them
an additional day, you do so at your own risk. All claims
must be made on day of delivery by calling 888-85-MAINE. No
claims will be honored if not made on day of delivery. (We
reserve the right to fully investigate claims that we believe
to be unfounded or fraudulent.)
We guarantee that each purchase you make at LobsterAnywhere.com
will be 100% safe. Under the Fair Credit Billing Act, your bank
cannot hold you liable for more than $50.00 of fraudulent charges.
LobsterAnywhere.com will cover that charge. LobsterAnywhere.com
will only cover this liability if the unauthorized use of your
credit card resulted through no fault of your own from purchases
made at LobsterAnywhere.com. In the unlikely event of fraudulent
use, you must notify your credit card provider in accordance
with its reporting rules and procedures. See Security &
How to Order
Shopping at LobsterAnywhere.com is easy:
- As you browse our site, you may place items in a virtual
shopping cart by clicking the BUY button next to the product
prices you like
- Add more products if you like (our technology will remember
what you have in your virtual basket)
- When you have finished shopping, click "Process Above
- If you are a first time customer, you will be asked to
create an account when you submit your order. You can skip
this if you like, but will still need to enter the name,
bill to address, and ship to address (if different from
bill to address) as appeared on your credit card statement.
For your convenience, we accept Visa, MasterCard, American
Express and Discover cards. For your protection and to ensure
the prompt processing of your order, the name, billing address,
and ship to address you enter on your LobsterAnywhere.com
record must match your credit card billing statement. Orders
may be delayed or rejected if we CANNOT verify the information.
First Time Shoppers
Welcome aboard! We hope we can make your visit to LobsterAnywhere.com
quick, easy, and fun.
- As you browse our site, you may
place items in a virtual shopping cart by clicking the BUY
button next to the product prices you like
- Add more products if you like (our
technology will remember what you have in your virtual basket)
- When you have finished shopping,
click "Process Above Order"
- If you are a first time customer,
you will be asked to create an account when you submit your
order. (It only takes a minute. No purchase necessary to
register.) By registering you receive a number of Member
Benefits listed below.
- You can skip this if you like,
but will still need to enter the name, bill to address,
and ship to address (if different from bill to address)
as appeared on your credit card statement.
Take a look at some of the advantages of becoming a member:
(This stuff will be listed on the Login page) So , maybe have
it as a pop-up or link to the registration page?
One click ordering!
Simply fill-in your shipping and billing information once.
Exclusive special offers:
We make special offers available exclusively to registered
Receive our monthly newsletter "Lobster Tales" featuring recipes
and articles covering the tastes and sites of New England.
Online Address Book:
Add your family and friends to make ordering a breeze. When
you enter this section you will see the shipped address you
entered when you registered as well as any youi've added. You
can update an existing address or add a new one.
LobsterAnywhere.com offers our customers reward points for
all of the purchases they made online. You will earn up to
2% of the merchandise price. The reward points will be issued
to your online account after we shipped the products. The
reward points can be applied toward the next online purchase
of any products available in our online store. It's very simple.
The more you buy the more reward points you earn! Reward points
are not redeemable for cash and are non transferable.
Gift Certificates &
You may order gift certificates for Gift and Corporate Packages.
Gift Certificates are sent via standard first class mail.
Overnight delivery is available for $10. To order a gift certificate
click on the gift certificate option on the specific package
you want to send. Click
here for more information.
To redeem a Gift Certificate or Coupon, simply key in the
code number into the box "Gift Certificate or Coupon Code"
before you complete your order.
- All our Seafood is delivered
next-day air. We can ship same day orders if we receive
them by 12:00 noon EST. Otherwise, your order will ship
the next business day.
- Available delivery days are Tuesday-Saturday.
Sunday and Monday delivery is not available. Some rural
areas may incur additional charges.
- Saturday delivery is $12 additional and is not available
in all areas.
- All prices for gift and corporate
packages include overnight shipping charges for Tuesday
- Shipping charges will be automatically
added at checkout to seafood purchased by the pound in our
Seafood Market using the following table:
|Up to 5 lbs
|6 - 8 lbs
|9 - 11 lbs
|12 - 14 lbs
|15 - 17 lbs
|18 - 20 lbs
|21 - 23 lbs
|24 - 26 lbs
|27 - 29 lbs
|30 - 32 lbs
|33 - 35 lbs
|36 - 40 lbs
- Plan your day so that someone
will be present to receive your package from the courier.
Seafood left outside the door for an extended period or
improperly handled/stored will not survive.
- Couriers cannot deliver to PO
boxes. Please verify that your shipping address is correct
before submitting your order. Major holidays and weather
conditions may change delivery availability.
We cannot deliver overnight packages on some major holidays
or on Sunday or Mondays. However, we can have your package arrive
early. If you're sending your package as a gift may we suggest
sending a Gift Certificate. For important Christmas and New Years delivery information please click here.
Never frozen, our premium seafood is packed fresh with icy-cold
gel packs in our sturdy re-usable Styrofoam coolers. These
containers provide temperature protection for your seafood
and meat until they reach their final destination. Coolers
are then packed in our distinctive LobsterAnywhere boxes,
then shipped overnight to ensure freshness.
Your seafood is best-enjoyed day of delivery. Unpack your
lobsters and place in refrigerator and cover with a damp cloth
or newspaper until cooking. Lobster will live for 12-24 hours
in this environment. Do not immerse lobster in fresh water
or allow sitting in melted ice. Do not remove wooden pegs
or rubber bands until after lobsters have been cooked. Cooked
lobster may also be kept refrigerated at 40 degrees F or 5
degrees C for up to two days.
Our helpful "Cooking Quick Guide is available for
You might also appreciate our "How to Eat a Lobster"
CANCELLING/CHANGING YOUR ORDER
to cancel or change your order.
You can reach a LobsterAnywhere.com in any of the following
Need Help? Contact
Corporate Accounts and Custom Programs
Large Volume Orders and Discounts
Please drop us a line!
380 South Broadway
Salem, NH 03079
(888) 85-MAINE Toll Free
(603) 251-2427 Fax