LobsterAnywhere.com

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Order Questions
  How do you keep your prices affordable?
  Do you sell wholesale?
  Is sales tax added to my LobsterAnywhere.com purchases?
  I just placed my order online. How will I know the order was received?
  How to I change my Personal Info
  How are gift certificates redeemed?
  How do I keep track of the reward points?
  How do I redeem the reward points?
  How do I add a gift message?
  How do I send a LobsterAnywhere package to more than one person?

 

Shipping Questions
  How do you deliver?
  Does someone need to sign for package delivery?
  What are your shipping rates?
  Can I place an order now and have it delivered at a later date?

 

Lobster Questions
  How do you cook lobster?
  How long will live lobster survive?
  What if I cannot cook my lobsters immediately?
  I thought lobster were red in color?
  How can I tell if my lobsters arrived alive?

 
How do you keep your prices affordable?

Most Internet companies are venders or middlemen for other merchants. Because we are a wholesaler we are able to offer our products at affordable prices-plain and simple.

Do you sell wholesale?
We sell our products on a wholesale basis to fine restaurants and markets throughout the United States. For more information contact wholesale@LobsterAnwhere.com.

Is sales tax added to my LobsterAnywhere.com purchases?
Currently, sales tax is not added to any of your LobsterAnywhere purchases.

I just placed my order online. How will I know the order was received?
You will receive an email confirmation with 24 hours for each order placed. It will contain the details of your order including the total amount that will be billed to your credit card including shipping. Please retain this e-mail message as your receipt and proof of purchase. As a registered customer, you will also be able to review your order history, by clicking on "your account".

 

How to I change my Personal Info
You may modify your personal information by going to Your Account and enter your customer ID and password. You will then be able to modify your Billing and Shipping information.

How are gift certificates redeemed?
Just select your gift and add it to the shopping cart, during checkout, key in your code number in the Gift Certificate/Coupon Box.

How do I keep track of the reward points?
When you log into your account, you will see the amount of reward points you have received.

How do I redeem the reward points?
When you make any purchase on line, you will be given the option to apply the reward points towards the purchase. You are in control of when and how you want to use your points.

How do I add a gift message?
You can create a personalized gift message during Checkout whether you have selected a gift package or not. Your message will be delivered on a nautical New England gift card along with your shipment.

How do I send a LobsterAnywhere package to more than one person?
The easiest way is to simply register. This will save all your information and you will only need to add the recipients shipping address. You can also set up a personal address book to save your recipients information so that you never have to enter them again in the future.

 

How do you deliver?
We use Federal Express overnight and second day air service. We ship all of our products in reusable, insulated Styrofoam containers surrounded by chilled gel packs that maintain the proper temperature (take them to the beach or a picnic!)..

Does someone need to sign for package delivery?
You should plan to have someone sign for the package when it arrives. WE WAIVE THE SIGNATURE REQUIREMENT ON ALL PACKAGES so if no one is available to sign the courier will usually leave the box at the door. Although the lobsters should be okay if left alone for a few hours, we cannot be held responsible for unattended lobsters! Many of our customers have orders delivered to their workplace or send a gift certificate.

What are your shipping rates?
All of our gift and packages include FREE overnight shipping Tuesday through Friday. A flat shipping rate based on weight is added to seafood purchased at the Seafood Market. Our shipping table shows our rates.

Can I place an order now and have it delivered at a later date?
When you order online, you can specify a later ship date during checkout.

 

How do you cook lobster?
It's easy, we provide a detailed guide with every order. You will also find instructions for steamers, mussels, shrimp, scallops, and filet mignon. Bon Appetite!

How long will live lobster survive?
Lobsters will live out of water for 36-48 hours if properly refrigerated. It is advised that they be cooked on the day of delivery, refrigerated and eaten within 3 days.

What if I cannot cook my lobsters immediately?
If you need to hold them until later in the day it is best to keep them in their packaging and refrigerate them. If you cannot fit your cooler in the refrigerator, put your lobsters in a paper bag on a drip tray or dish to catch any water that may leak, and don't seal them in a plastic bag. Please do not put them in water! Without proper salinity and temperature control the lobsters will die.

I thought lobster were red in color?
The shade varies a little from lobster to lobster, but they are a dark blue-green when alive. The lobster's color is caused by pigments in the shell. Cooked lobster is red in color. When the lobster is cooked, all of the color pigments are masked except the red background color.

How can I tell if my lobsters arrived alive?
If you ordered live lobsters, they will have been out of water for almost 24 hours when you receive them. Occasionally, one may appear weak or lifeless. This is a normal occurrence. In most cases, as long as the packaging material is in good condition, and the refrigerant is still cold, your lobsters will be fine. As long as the lobster's tail curls when cooked, and the meat in the tail is firm, then the lobster was alive when it was cooked. In the unlikely event that your packaging arrives damaged, please note it with the delivery driver and contact us immediately so we can arrange credit.

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